Terms of service

EDURINO UK LIMITED – TERMS & CONDITIONS

These terms may have changed since you last reviewed them.
For a list of changes and when they were made, see https://www.edurino.co.uk/policies/terms-of-service.

Where to find information about us and our products
You can find everything you need to know about us, Edurino UK Ltd (registered office - DO NOT USE FOR RETURNS: c/o Rödl & Partner Legal Ltd, 170 Edmund Street, Ground Floor, Birmingham, UK https://www.edurino.co.uk/policies/contact-information), and our products on our website before you order. We also confirm the key information to you in writing both before and after you order and pay us, and we will do this by sending you an email.

Return Adress: 
Please register your return here to receive your free return label. 
Edurino UK Ltd
c/o Sprint e-Logistics Ltd
Unit 1, The Links, Bakewell Rd, Orton Southgate
Peterborough PE2 6BJ
UNITED KINGDOM

We accept the following types of payment
We only accept the following payment methods:

• PayPal
• Credit card – [Visa, Mastercard, American Express]
• Apple Pay
• Google Pay

We currently do not accept payment by Klarna or other deferred payment systems.

When you buy from us you are agreeing that:

• We only accept orders from and deliver goods to customers in the United Kingdom.
• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We charge you when you order.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• You're responsible for making sure your measurements are accurate.
• We charge you if you don't give us information we need.
• If you bought online, you have a legal right to change your mind, plus extra rights under our goodwill guarantee.
• You can end an on-going contract (find out how).
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw products.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

We only accept orders when we've checked them

We contact you to confirm we've received your order and then we contact you again (normally within 3 working days) to confirm we accept it.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify your age (where the product is age-restricted), because you are located outside the UK, as stated on our website and in our marketing or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

However, for some products we take payment at regular intervals, as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, any labour or trade dispute, strikes, industrial action or lockouts, by our employees or any of our suppliers’ employees or the employees of companies providing delivery services, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact our Customer Service Team: https://www.edurino.co.uk/pages/contact to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

We charge you if you don't give us information we need

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery. For example, we might need to re-deliver on another vehicle or with extra manpower.

You have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

Our goodwill guarantee. In addition, we, Edurino UK Limited, offer our UK customers a goodwill guarantee for most products bought online, which is more generous than your legal rights. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

Our goodwill guarantee lasts for 2 years from the date of delivery of our products to you (for more on the rights of this guarantee, see Summary of your key legal rights).

Your rights:

• 30 days to change your mind.
• We provide a free return label when you register your return here. 

When you can't change your mind. You can't change your mind about an order for:

• digital products, after you have started to download or stream these;
• sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
• goods that are made to your specifications or are clearly personalized; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 30 days after:

• the day we deliver your product, if it is goods, for example a Starter Set or a Figurine. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. Please register your return here. In case of any issues with the link provided, contact our Customer Service Team: support_uk@edurino.com or fill in the online form at https://www.edurino.co.uk/pages/contact.

We provide a free return label. If your product is goods, for example, a Robin figurine, you have to return it to us within 30 days of you registering your return. Returns are at your own cost, unless we offered free returns when you bought the goods. You can:

• register your return here. 
• contact our Customer Service Team: https://www.edurino.co.uk/pages/contact. You will need your email receipt and the card you paid with.
• send the product back to us to the adress stated below. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, contact our Customer Service Team: https://www.edurino.co.uk/pages/contact

Return Adress: 
Please register your return here to receive your free return label. 
Edurino UK Ltd
c/o Sprint e-Logistics Ltd
Unit 1, The Links, Bakewell Rd, Orton Southgate
Peterborough PE2 6BJ
UNITED KINGDOM

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: https://www.edurino.co.uk/pages/contact can advise you on whether we're likely to
reduce your refund. The exercise of the right of withdrawal and returns requires that the goods are returned in full and in their undamaged original packaging. Returns without the original packaging are excluded.

When and how we refund you. If your product is a service, digital content or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 30 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 30 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer. Service Team: https://www.edurino.co.uk/pages/contact. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights and your extra rights provided. by our goodwill guarantee, are summarised below. These are
subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights If your product is goods, for example a Robin figurine, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Up to two years: under our goodwill guarantee, if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. If your product is digital content, for example the Edurino app, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality: If your digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

 

We can change products and these terms
Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product;
• and to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

 

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 3 months in any period, we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 3 months you can contact our Customer Service Team: https://www.edurino.co.uk/pages/contact to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products
We can stop providing a product. We let you know at least 14 days in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:

• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
• you don't, within a reasonable time, allow us to deliver the product to you,

we treat your order as cancelled and refund the purchase price, see You have a legal right to change your mind.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice
How we use any personal data you give us (for instance if you register on our website for an account) is set out in our Privacy Notice: https://www.edurino.co.uk/policies/privacy-policy

You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: https://www.edurino.co.uk/pages/contact will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team: https://www.edurino.co.uk/pages/contact to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this.
We retain the right to disagree to any requested contract transfers. However, if we agree to the contract transfer, you can also transfer our guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by submitting photographic evidence or written confirmation – both of which
must be provided by the new owner.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.