Discover all frequently asked questions here. If you need further assistance, please do not hesitate to use our contact form below.

About our Products

EDURINO is an innovative digital play and learning system designed by speech therapists, elementary school teachers, and parents. It combines physical figurines, an ergonomic pen, and a mobile app. Each figurine from the EDURINO universe unlocks an educational learning world when placed on the home screen of your tablet or smartphone. The ergonomic pen helps children learn proper pen posture and operate the app easily. You can download the app for free from the App Store, Google Play Store, or Amazon App Store.

EDURINO is ideal for children aged 4-8. However, it can be beneficial for older children, especially if they need to practice proper pencil positioning. You can find information on our website to help assess if the learning world suits your child.

Absolutely. The EDURINO app has been created in collaboration with parents and educators to provide a safe digital environment for children. Alongside its educational content, your child's safety within the digital EDURINO world is our top priority. There are no in-app purchases, and the app is entirely ad-free. The parent area is protected with encrypted access. This means your child can independently use EDURINO products, immersing themselves in exciting adventures with the EDURINO characters.

Yes, the EDURINO pen was developed with occupational therapists and is suitable for both left-handers and right-handers.

You only need internet once when downloading the app. After that, all learning content is available offline and can therefore also be used in flight mode.

Yes, you can buy the figurines individually.

Behind every game figurine is an exciting learning content for children aged 4 and up. EDURINO covers school-preparatory skills as well as 21st century skills.

We recommend starting with the learning world in which the child is already showing interest. This is the best way to build on existing motivation and what the child is currently interested in.

On our EDURINO website you will find the latest overview of our world of figurines. Subscribers of our newsletter will always get insights about world travelers who travel the magical EDURINO universe. We look forward to having you join us.

Yes, this is possible. In the app, you can create multiple user profiles, making the game accessible to each child and automatically saving each child's progress in their own profile. It is not necessary to purchase the characters twice.

You can set this individually on your digital end device and thus retain control over your child's use.

That is absolutely no problem. Children of preschool age develop very differently and have different interests. Give your child the opportunity to get to know the game in peace; he or she can't do anything wrong and all games can be repeated without any problems. In addition, the learning path will adapt to your child's individual needs. Parents can follow the children's learning progress in a separate parents' area.

By no means do we want to abolish conventional books - we love them too much for that. Digital learning should always be understood as a supplement to analog learning. With EDURINO, you can introduce your child to digital learning in a responsible and playful way and make the child's screen time meaningful. Together with the globetrotting figures, your child will dive into magical worlds and learn without consciously noticing it.

With the digital and at the same time physical learning concept of EDURINO your child experiences a unique combination of auditory, visual and fine motor learning experiences. This makes learning more versatile and simply more fun.

In addition, EDURINO offers a safe introduction to the digital world of today's life. It is impossible to imagine life without digital media and our children are growing up with them. Let's educate them to become digital creators instead of just consumers. In the EDURINO app, your child is in a safe space where they can try things out and learn through play. This is extremely relevant for raising awareness and conscious use of digital media.

With EDURINO, we want to produce as resource-efficiently, locally and environmentally consciously as possible. That is why we have the majority of our products produced in Germany. All other products are manufactured by high-quality producers in Asia, and we are also currently expanding our production footprint in Europe.

In addition, we already use sustainable materials such as bio-plastic made from renewable raw materials. We are not perfect yet, but we are striving for better and better solutions and are continuously working on them. All our products meet the highest safety requirements for children and are regularly inspected by various inspection bodies.

Let's work together to create a safe and sustainable environment for our children - after all, they still have their whole lives on this planet ahead of them.

Device Compatibility

The free EDURINO app is available to download on all iOS devices with iOS 13 or higher. You can check your iOS version as follows:

  • Open the Settings app
  • Go to General > About
  • Check the Software Version
  • If you haven't updated your mobile phone or tablet to the latest iOS version then follow these iOS instructions.

The free EDURINO app is available to download on all Android devices with Android Version 8 (Oreo) or higher. You can check your android version here:

  • Go to the Settings app on your mobile device
  • Tap About Phone or About Device
  • Check Android Version
  • If you haven't updated your mobile to the latest android version then follow these android instructions.

The free EDURINO app is available to download on all common Amazon Fire devices.
Minimum requirement is the Fire HD 10 (2019/2021) or Fire HD 10 Plus (2021).

About Technical Issues

The screen time can be adjusted individually at any time. Click on the house icon in the menu bar. After that, all you have to do is change the game time to the desired value. You can adjust the screen time individually at any time - such as for the car ride on vacation.

Yes, you can change the information at any time. To do so, click on the house icon in the menu bar. To change the name, click on the pencil icon next to your child's name. Now enter the new name and you are done. The age can be changed easily with the arrows. You can also use an imaginary name for your child. The age helps us to adjust the learning path individually to your child. Your child's data is our most valuable asset and is safe in the app. Here you can find our privacy policy.

To unlock games, it is very important to use the right figure while playing. Take the figure in your hand and hold it while placing it on the screen with light pressure and a rolling motion. Please do not let go until the game is opened. Please make sure that the figure is straight on the screen. This should allow you to open the game. If this is not yet the case, please remove the possible display foil. This affects the sensitivity of some devices.

About your Order

We want EDURINO to be accessible to everyone - that's why Shipping is free on all order within the UK.

Yes, you will receive an email notification with tracking information once your order has been shipped. We ship with Royal Mail.

If you wish to cancel your order, please contact our customer service at support_uk@edurino.com immediately. Our packages ship quickly!

We are so confident that you and your child will love EDURINO that we offer a 30 Day Satisfaction Guarantee. If you're not completely satisfied with EDURINO, simply contact our customer service at support_uk@edurino.com within 30 days of purchase. You can return your order for a full refund. Please provide your order number and the reason for your return.

More questions?

Please send us a message by filling out the form below. Our customer service team will get back to you shortly.

We believe in our products. That's why we offer you a 30 Day Satisfaction Guarantee.